FAQ

  • Are you able to certify copies of my documents?
  • Whats is an Apostille?
  • Do you provide apostillization services?
  • Can you guarantee that my documents will receive an apostille?
  • In what countries does an Apostille apply?
  • Can an Apostille be rejected in the country where they are intended to be used?
  • Does an Apostille certify the contents of documents?
  • How long will my order take?
  • What shipping methods do you use for international delivery?
  • What shipping methods do you use for New Zealand delivery?
  • What payment method do you accept?
  • Your prices are quoted in New Zealand Dollars, what will I be charged in my currency?
  • How secure are my orders?
  • Why do you use PayPal for online payment processing?
  • Can I pay in another currency, other than New Zealand Dollar?
  • What guarantees do you provide for shipments of documents?
  • Do you offer any refunds?
  • Are you affiliated with the New Zealand Government?


  • Are you able to certify copies of my documents?

    We can organize for copies of your documents to be assessed and certified by a New Zealand Notary Public or by appropriate government department. We cannot, and do not, provide any certifications or testament to the validity or nature of your documents.

    What is an Apostille?

    An Apostille is a legal certificate that authenticates any seals or signatures on publically issued document. The Apostille indicates that any seals on a document are valid, allowing for for certifications issued in one country to be accepted in another country. The most common use for an apostille is to either certify that a document bears a genuine government seal, or the genuine seal and signature of a person authorized to certify copies of documents.

    Do you provide apostillization services?

    Under current regulations, the only body authorized to affix apostilles to documents is the Department of Internal Affairs of New Zealand. We can only arrange for your documents to be inspected and affixed with an apostille by the Department of Internal Affairs, and we cannot affix the apostille certification ourselves.

    Can you guarantee that my documents will receive an apostille?

    We will assist you in preparing your documents to the appropriate standard for certification and apostillization in New Zealand. We have several years of experience with overseeing apostille certifications, and we are able to determine the best course of action with most documents, however we cannot guarantee that the document will automatically be affixed with an apostille, as the decision rest solely with the New Zealand Department of Internal Affairs.

    In what countries are Apostilles accepted?

    At the time of publication, there were 108 states signed to participation in the use of Apostilles, including both member and non-member states of the Hague Conference.

    Can an Apostille be rejected in the country where they are intended to be used?

    The Apostille Convention mandates that an Apostille must be recognized and accepted in any country participant to the Apostille Convention, as long as the apostille certification is genuine and issued properly.

    Does an Apostille certify the contents of documents?

    No, the Apostille certification on a New Zealand document may only certify the origin of a public document or the authenticity of the seal affixed to a document. However, the Apostille affixed to a document neither grants any authority, nor does it back the genuineness or authenticity of the contents of the document.

    How long will my apostille order take?

    The length of time needed to organize the apostille certification of a New Zealand document may vary based on the nature and length of the document. However, in most cases the apostille certification take up to 5 working days, from the time the original documents are received by us. As some portions of the apostille certification process are not handled by us but by New Zealand government departments, we cannot guarantee the exact processing time. However, throughout the entire apostille process for your New Zealand documents we will take all necessary steps to speed up the processing.

    What shipping methods do you use for international delivery?

    When delivering New Zealand apostille documents overseas we use New Zealand Post International Express Courier for a premium courier service to over 220 destinations worldwide with urgent, secure and confirmed delivery to the door. All of our apostille deliveries are tracked and require signature upon delivery, so that you can rest assured that your documents will not be lost or misdelivered.

    What shipping methods do you use for New Zealand delivery?

    All New Zealand apostille document deliveries in New Zealand are sent with New Zealand Registered Post for secure and confirmed delivery of your documents to any street or rural address within New Zealand. Upon sending your apostilled documents, we will provide you with a tracking number, so you can ensure that your documents arrive to you with no delay.

    What payment method do you accept?

    For payments for our apostille organization services we accept all major credit and debit cards, as your order will be processed by PayPal.

    Your prices are quoted in New Zealand Dollars, what will I be charged in my currency?

    When you pay for your apostille order using PayPal you will charged according to your account currency. The conversions will occur automatically. As currency exchange rates are subject to constant change we cannot give any indication of pricing in your preferred currency. However, for an indication you can see the current exchange rate here.

    How secure are my orders?

    We have taken utmost care to ensure that all your confidential information remains safe. We currently utilize PayPal and the Ecwid E-commerce platform for our order and payment procedures. Both systems have a proven track record of security and reliability, and are commonly implemented by countless online enterprises.

    Why do you use PayPal for online payment processing?

    We want you to order from us with confidence, we never handle or even see your credit card or bank account details. All credit card processing is carried out by Paypal whose primary concern is security. PayPal offers one of the safest platforms for online commerce and accepts all major credit cards (Visa, Mastercard, Discover, and American Express), as well as all prominent debit cards and direct transfers. If you don’t have a credit card, you can pay directly from your PayPal balance or a linked bank account.

    Can I pay in another currency, other than New Zealand Dollar?

    You can pay in any currency, if you buy online using a credit or debit card. All the prices are listed in New Zealand Dollars, but your credit card issuing bank does the conversion and takes the equivalent in your currency from your account automatically. For example, if you are in the USA, you pay in US Dollars, but we get paid in NZ Dollars. When you checkout with PayPal, you will pay according to your account currency and we shall receive according to our account currency (in New Zealand Dollars) , conversions are automatically made by PayPal.

    What guarantees do you provide for shipments of documents?

    All items forwarded from our address(es) are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. We also provide no guarantee that your mail will be delivered to us, nor could we guarantee timely and accurate delivery.

    Do you offer any refunds?

    Since we are offering non-tangible irrevocable goods and services we do not issue refunds after your order has been accepted by us. These exclusions do not limit any rights you may hold under the Consumer Guarantees Act 1993.

    Are you affiliated with the New Zealand Government?

    We are in no way affiliated with any New Zealand Government department or any Government body. We are independent consultants who can offer assistance to individuals and businesses with all the necessary steps required to obtain an apostille in New Zealand.